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Organizational Behavior Case Study


What is organization behavior?

Organizational behavior is the study of the connection between the organization and the individuals who make up the workforce. It requires, in particular, investigating how an organization influences the behavior of its employees and, as a result, how those employees might influence the company. It is a broad topic that includes anthropology, psychology, sociology, and other sciences. When analyzing organizational behavior, it's vital to remember that in previous closed systems, many aspects that are critical in today's workplace were overlooked.

The open system, on the other hand, has valued environmental aspects such as attitudes and human sentiments, which are still important in researching human behavior. Organizational behavior is utilized in enterprises to increase productivity, employee job satisfaction, employee retention, turnover, and employee commitment.

But why is it vital for employees to learn organizational behavior?

In today's world, most firms are increasingly relying on groups to complete some jobs. Working in a group necessitates a sense of unity, as well as a comprehension of the attitudes of the other members and the development of interpersonal ties with them. As a member of the group, it is critical for each individual to have organizational behavior skills in order to maintain a positive relationship with the other members.

Employee empowerment, job satisfaction, and ethical behavior are all enhanced by organizational behavior. An employee is a member of the organization, and each employee is critical to the success of the business's goals in industries such as healthcare.

Having organizational behavior skills fosters a positive working connection with management. This is due to the previous exposure to the issues the management team faces in achieving organizational effectiveness and productivity.

Learning about organizational behavior, of course, contributes to self-improvement in areas like perception, personality, and attitude. This is relevant in a variety of situations other than the workplace. It is also worth noting that an employee may be taken into the management team in the future, making it better to have prior experience managing a staff.

Role of strategic management tools in OB

The management of an organization's resources in order to attain its goals and objectives is referred to as strategic management. It aims at Setting goals, examining the competitive environment, studying the internal organization, reviewing strategies, and ensuring that management implements the plans across the organization are all part of strategic management.

Managers can use organizational behavior to improve customer service and organizational performance. This can only be achieved by identifying internal and external environment of the organization for developing strategies in order to enhance customer service and organizational performance.

Role of SWOT analysis

A SWOT analysis is a form of strategic management framework that businesses use to develop and assess their business plans. A SWOT analysis compares and contrasts an organization's strengths and weaknesses with the external opportunities and dangers that it faces. The SWOT analysis identifies the internal, external, and other aspects that can influence a company's aims and objectives.

The SWOT analysis assists leaders in determining if the organization's resources and abilities will be effective in the competitive environment in which it must operate, as well as refining the strategies required to succeed in this context.

Organizational strategies are the tactics used by businesses to achieve their missions and objectives. Successful plans address four aspects of the company's environment:

  • The company's strengths
  • Weaknesses
  • Opportunities in its competitive environment
  • The threats in its competitive environment.

When a company uses a SWOT analysis to obtain a competitive edge, it consists of four elements: strengths, weaknesses, opportunities, and threats. If you are looking for such relevant case study factor. then take help from's professional writers.


Strengths are a company's capabilities and resources that allow it to engage in activities that provide economic value and maybe competitive advantage, according to the SWOT analysis. The ability to generate innovative products, provides excellent customer service, or has a presence in numerous retail areas are all examples of a company's strengths. Things like the company's culture, staffing and training, or the competence of its managers can all be considered strengths. Any capability possessed by a corporation might be considered a source of strength.


A company's weaknesses are a lack of resources or competencies that, if utilized to carry out the company's strategy, can hinder it from generating economic value or achieving a competitive advantage. Organizational flaws can be seen in a variety of forms. A company's ability to compete with smaller, more active enterprises, for example, may be limited by its big, bureaucratic structure. Another flaw might be if a company's labor expenses are higher than a competitor's labor costs, resulting in lower output. The traits of an organization that can be strength, such as those described above, can also be a weakness if the company does not do well in them.


Opportunities allow a business to improve its performance and gain a competitive edge. Some possibilities are anticipated, while others present themselves unexpectedly. When there are niches for new products or services, or when these products or services may be delivered at different times and in different locations, opportunities may arise. The rising use of the Internet, for example, has created several chances for businesses to improve their product sales.


A threat is an individual, group, or organization from outside the firm that seeks to lower the company's performance level. Every business encounters threats from its surroundings. Because other companies want a piece of the more successful companies' success, the more successful companies are frequently threatened. New products or services from competing companies may pose a threat by eroding a company's competitive edge. Government regulation or even consumer groups could pose a threat.

Role of PESTLE in an organization

The environment of every organization is defined as the set of external conditions and forces that have the capacity to influence it. PESTEL analysis is an important tool that executives can use to analyze factors in the general environment and determine how these factors affect industries and the enterprises that make up those industries.  PESTEL is an acronym that stands for (1) political, (2) economic, (3) social, (4) technological, (5) environmental, and (6) legal elements of the overall environment.

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· These variables affect how much a government may impact the economy or a particular business. For example, a government may implement a new tax or charge, causing firms' entire revenue-generating mechanisms to shift. Tax policies, fiscal policy, trade tariffs, and other political considerations that a government may levy throughout the fiscal year can have a significant impact on the business environment (economic environment).


· These are characteristics of an economy's performance that have a direct impact on a corporation and long-term consequences. Inflation, interest rates, foreign exchange rates, and economic development patterns are all examples of economic factors. It also takes into account FDI (foreign direct investment) based on the specific industries that are being examined.


· These elements examine the market's social environment and assess determinants such as cultural trends, demography, population statistics, and so on. Buying tendencies in Western countries such as the United States, where there is significant demand during the holiday season, are an example of this.


· These aspects relate to technological advancements that may have a positive or negative impact on industry and market operations. This term refers to automation, research and development, and a market's level of technical expertise.


· The physical environment in which organizations operate is referred to as the environmental sector. Natural disasters, pollutant levels, and weather patterns are all contributors.


· Legal analysis considers both of these perspectives before laying out methods in light of these laws. Consumer rules, safety requirements, labor laws, and so on.


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