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Question:

 
Purpose: Students are required to write case studies to discuss the role of  enterprise systems and the use of digital transformation in their operations. Students will provide justification with substantial real-life examples to support the arguments. The assessment contributes to learning outcomes a, b.
 
 
Assessment topic: Digital Transformation and its impact on Enterprise Information Systems 
 

Task Details: Today organizations must be innovative and leverage the latest technologies to stay in business. Enterprise Systems play a vital role in helping organizations to sustain their position in their marketplace. Technology being the major driver in any business today, organizations struggling to integrate technology effectively will eventually find it difficult to succeed in implementing an appropriate enterprise system. Connected devices, social media and massive volumes of several forms of structured and unstructured data feeds have paved the way to further leverage technology and transform businesses. Digital transformation has opened doors for better analytics and decision making, enabling enterprises to explore, analyse and obtain new insights and ideas to grow their business. 
 

With reference to the above context write a report on how digital transformation technologies are becoming a choice for business organizations for their strategies, business models and enterprise systems. 
 

The report should include the following: 
 

1. Provide a literature review on some of the key digital transformation technologies
 
 
2. Discuss some types of enterprise systems that can be used by organisations. Note: You also need to focus on the key technologies that contribute to these enterprise systems 
 
 
3. With the help of two real world case studies discuss on how organisations experience failure when they do not adopt the right enterprise systems for the business functions 
 
 
4. Provide your findings on the comparison of the organisation's decision making with and without the adoption of the key digital technologies through the use of different enterprise systems.
 

Answer:

 

Introduction

 
In recent year, advancement in technology have improved digital transformation as this help in improving business performance. In addition, it is important for the organization to be innovative as to overcome competition (Kane, 2019). The present report is based upon digital transformation in technologies and how it helps organization to improve its efficiency. Furthermore, detail discussion is done of types of enterprise resource planning which are used by organization. The real case study is evaluated to have better insight about the failure for not adopting appropriate ERP for business. Recommendation is provided on key outcomes as this increase overall objective for growth and use better enterprise system for the company. 
 

Key Digital Transformation Technologies


As per the view point of Chofreh et al.,  (2020) Digital transformation is the integration of various  technology into all area of business and fundamentally change how they operate business and deliver value to customers. Beside this, it also a culture change which companies need to experiments with new systems as this increase overall objective. Although IT technology plays an important role in driving digital technology which help in overcoming challenges and improve business performance. In recent years the use of Artificial intelligence has become popular as this facilitates organization to effectively implement new enterprise system effectively. In addition, it collects information from different department and provide solutions which are useful for development and growth. 
 

Internet and Robotic are also important key digital transformation which happened recently as many organizations are depend upon such technology. In terms of innovation, robotics plays an important role to play in driving operational efficiency and help in eliminating risk and uncertainty (Samiei and Habibi, 2020). However, the use of machine learning has become common as they are used to solve complex process which help in providing better approach towards development and growth. This allows management to set system design requirement and also provide flexibility to accomplish work as per the need and requirement. The use of internet has provided opportunity to connect with people and facilitate organization to effectively conduct business activities from anywhere.
 
 
Type of enterprise system used by organization and technologies to contribute these enterprise system
 

The use of different enterprise system  integrates different modules such as purchasing, finance and human resource department. Beside this, it helps to communicate and provide better opportunity to sustain in the market. The most common system used by organization is Enterprise Resource Planning (ERP) as it is effective way to collect, store and manage data which help in providing better support as this help in improving business effectively (Czekster et al., 2019). Along with this, it covers various areas like accounting, manufacturing and logistic. All these factors are important as this facilitates in increasing efficiency as well as productivity effectively. 
 

Another enterprise system which can be used by the organization is Supply Chain Management (SCM) help organization to enhance business reporting by real time information as this increase desire results. In addition, it is an effective way to integrate crucial business data and process it effectively towards growth and development. In the competitive environment, firm need to focus on better customers services to create trust for customers (Tabrizi et al., 2019). For large corporation managing inventory cost become complex as it crucial to control to reduce cost by using SCM  planning. For example, a car manufacturing requires different components and parts to assemble final product as it requires huge inventory. Here, SCM provide information regarding stock and effectively manage to provide stock on time.
 

The use of Enterprise resource planning allows to increase cash flow as this increase desire outcomes as this help in providing better support. This is essential for the institution to save cost as improved inventory planning. Furthermore, this is used to have better procurement management as this provide better support to overcome problems (Koev et al., 2020). Hence, developing healthy relationship with suppliers as this allow to accomplish demand and supply and increase desire results. The key technologies contribute towards enterprise system is the predictive analysis as this is a prime took for business to avoid risk in decision making. Predictive analytics hardware and software provide effective solution with the objective to manage cost and increase overall objective. Beside this, data integration is another key technology which is used in the enterprise system to allow and manage data effectively. furthermore, it is used to streamline data across the system as this help in providing better support to system effectively.
 

Real Case Study Who Fails To Adopt Right Enterprise System 


The Vodafone is the prime example which fail to effectively implement enterprise system as it impacts on the overall outcomes. British telecom provider fails to approach Customer Relationship Management (CRM) where not all the customers account not migrated properly. In result company was fined for millions of dollars (Heavin and Power, 2018). Hence, management was required to effectively conduct proper research before implementing CRM system in the organization. Along with there must be team of experts for the use of enterprise system and proper training need to be provided to employees regarding handling customer relation issue. This approach allow organization to provide better support to overcome problems and handle issue effectively.
 
 
Another case is Woolworth Australia where fail to implement ERP system which impact on the business. The problem lay in change in data collection method which is a root cause of failure. The day-to-day business procedure in the organization was not properly maintained (Menon, 2019). Beside this, most of the senior employees left company to improper structure. Hence, it is recommended for the management to use better ERP system to overcome problems (Singh and Pekkola, 2021). This is important to analyse the environment and track the  activities which help in achieving desire outcomes for growth. Taking precaution and conducting proper assessment as this help in providing better support to increase desire results. Along with this, taking feedback is vital to achieve desire outcomes as this help in overcoming problems. In addition, there must be proper implication of enterprise system by taking assistance of IT professional to overcome problems. The above case study helps in understanding failure of ERP implementation as this help in achieving desire objective.
 

Organization Decision Making Effective Adoption Of Key Technologies


For companies understanding competitive ecosystem is important as this allows to choose right technology for enterprise system. Beside this, it plays key roles in determine how companies manage their process and increase overall objective to provide better support. By adopting right technology, companies want to increase profitability and efficiency to achieve desire outcomes to overcome problems (Williams, 2021). In order to make better use of system institution need to identify the business process as this help in gaining insight and make decision to achieve desire outcomes. The next step identifies software which best fit in the organization. This provides flexibility to make changes and increase overall objective to sustain in the market. 
 

The third stage is to check the software team as they are critical as they have experience and provide customise enterprise system which are useful for company. This is vital to provide better approach towards development and eliminate inefficiency. If relevant management  need to take confirmation before final implementation as this help in increasing desire results. Beside this, providing sales support team improve the quality of service and increase overall objective to overcome problems. Using better after sales services tends to support and offer important software efficiency to achieve desire outcomes. Understanding the business environment and trends to determine effective approach using right technology for enterprise system.
 

Conclusion


From the above stated report, it has been identified that use of enterprise system is important as this help in improving business operation effectively. In the recent years, technology have changed like Artificial intelligence as this allow to provide correct data through which organization make effective decision and provide better support to overcome problems. Furthermore, it has been identified that, Woolworth need to focus on customer relationship management and hire experts as to overcome problems. However, the best system is enterprise resource planning as most of the organization use to maintain records and help in increasing overall objective respectively. In order to choose right technology, it is vital for the company to understand the business before adopting right system for the company. Data interpretation technology is effective as this allow organization to collect information through which organization make strategies which are important to improve  business opportunity.
 

References 


Chofreh, A.G., Goni, F.A., Klemeš, J.J., Malik, M.N. and Khan, H.H., 2020. Development of guidelines for the implementation of sustainable enterprise resource planning systems. Journal of Cleaner Production, 244, p.118655.
 
 
Czekster, R.M., Webber, T., Jandrey, A.H. and Marcon, C.A.M., 2019. Selection of enterprise resource planning software using analytic hierarchy process. Enterprise Information Systems, 13(6), pp.895-915.
 
 
Heavin, C. and Power, D.J., 2018. Challenges for digital transformation–towards a conceptual decision support guide for managers. Journal of Decision Systems, 27(sup1), pp.38-45.
 
 
Kane, G., 2019. The technology fallacy: people are the real key to digital transformation. Research-Technology Management, 62(6), pp.44-49.
 
 
Koev, S.R., Pavliuk, S., Derhaliuk, M., Sokolova, L. and Portna, O., 2020. Resource strategy for enterprise management as a tool to ensure its competitiveness. Academy of Strategic Management Journal, 19(4), pp.1-8.
 
 
Menon, S., 2019. Critical challenges in enterprise resource planning (ERP) implementation. International Journal of Business and Management, 14(7).
 
 
Samiei, E. and Habibi, J., 2020. The mutual relation between Enterprise resource planning and knowledge management: A review. Global Journal of Flexible Systems Management, 21(1), pp.53-66.
 
 
Singh, C. and Pekkola, S., 2021, January. Packaged Enterprise System Customization–A Systematic Literature Review. In Proceedings of the 54th Hawaii International Conference on System Sciences (p. 6743).
 
 
Tabrizi, B., Lam, E., Girard, K. and Irvin, V., 2019. Digital transformation is not about technology. Harvard business review, 13(March), pp.1-6.
 
 
Williams, R.A., 2021. User experiences using flame: a case study modelling conflict in large enterprise system implementations. Simulation Modelling Practice and Theory, 106, p.102196.
 

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