Privacy Policy

We are glad to know that you chose to avail our services. Now it is our duty to educate you about the details that are of higher significance. In the past few years, the fraudulent practices have taken a hike, and thus, it becomes important for the users to learn the privacy policy that outlines the use of customer's information for all levels and purposes. We request you to read through the following privacy policy of our company carefully so that you can learn about the use of your personal details done by us.

Which Personal Details Do We Obtain From a User Who Browses Our Website?

A Solvemore LTD, a company incorporated under the laws of Cyprus with a registered office at Evi Building, Floor 2, Flat/Office 201, Kypranoros 13, 1061 Nicosia, Cyprus will be the controller of your personal data.

Our website request only the basics details of the user, including his/her name, email ID, phone number and a few other personal information to improve the quality of service and offer greater user experience. Our website asks for these details, only when the user is placing an order or registering him/her on the portal.

When Do We Obtain Information From Our Users?

We collect information from our users when they either place an order on our website or use our live chat option to share their queries or requests with the experts. The details that we gather are willfully provided by the users.

What Do We Do With the Information That We Gather From Our Users?

We can use the user details when they choose to sign up with us, make a purchase on our website, subscribe to the newsletter, reply to a communication initiated by the marketing department or a certain survey, or use some feature of the website in the following ways:

• To customize the user experience as per the requirements of the users and to allow us to offer the user the type of content or services that will be more appealing to him or her
• To let us offer better service to the user as per the customer service requests mentioned by the user himself/herself
• To let us follow up on the previous responses of the user after the initial correspondence (phone call, live chat or email inquiries)

How Do We Protect Your Data?

Our website is scanned thoroughly every day to ensure whether the security of the website has been infringed or not. It also helps us take countermeasures if any unidentified cyber threats appear which may disrupt the user experience of our clients. To safeguard your personal details, we:

• We scan for any kind of malware on our site regularly
• We keep your personal details wrapped under several layers of secured networks. Not just that, the details are available to only a few crucial members of the team, who are either at a higher position in the organization, the ones who have the right to operate such systems or the people who play a crucial role in keeping the details confidential. The payment related details, such as the credit card number and other sensitive details that are provided by the users are encrypted through a secure socket layer (SSL) technology.
• We have also brought in a number of security guidelines that outlines the security measures during the time of order placement, or the submission of details provided by the user, with the aim of protecting the information of the user.
• All the transactions made at our website are carried out through a secure payment gateway and are not processed or kept track of by our servers.

Do We Use ‘Cookies’?

We do not use cookies to track any confidential information. The user can choose to turn off all cookies. And in case he/she doesn’t do that, they can let their devices notify them when a cookie is being sent. A user can perform these tricks through the browser setting on his mobile, PC or laptop.

If a user fails to perform those actions to monitor the use of cookies, he/she can use the help menu in the browser to learn the right way to alter or modify the cookies. If a user turns the cookies off, some of the features that help provide better user experience may not work seamlessly.

Disclosure to Third-Party

We strictly condemn selling, trading or the transfer of our client’s personal data to any party outside the company.

Third-Party Links

We never use, promote or offer any services or any product endorsed by a third-party website.

What is Our Take on Dealing With Do-not-Disturb Signals?

We respect the Do-not-disturb signals. When we find a do-not-track browser system in place, we not only avoid tracking, but we also refrain from planting cookies or posting advertisements on the page.

Does Our Website Allow Third-Party Behavioral Tracking?

No, we don’t approve any third-party behavioral tracking.